FAQs

Take a look at our list of FAQs below.

What is Carers Trust Thames?

Carers Trust Thames is a charity that works from three area offices: North Bucks and Milton Keynes, Central and South Bucks, and Hillingdon/West London.

What Makes Carers Trust Thames a Charity?

Carers Trust Thames operates only for its charitable objective – to relieve the stresses experienced by carers, and children and adults who have care needs as a result of disability, illness, or age. It is governed by a board of trustees who work on a voluntary basis.

Any ‘surplus’ income is invested back into services, such as providing free care to people in need.

How is Carers Trust Thames Funded?

Carers Trust Thames receives income from local authority grants and social services funding, health commissioners, from individuals with direct payments/personal budgets and people who fund their own care privately. We are also fortunate to receive grant funding from various organisations from time to time as well as generous donations from individuals, and are the joint beneficiaries of a community shop in Kingston, Milton Keynes.

Are There Any Tasks That Your Care Support Workers Cannot Do?

Carers Trust Thames is not a nursing or medical service, and there are services that we are unable to provide. We can discuss your particular requirements with you, and work out if we can meet your needs properly. This may include offering our staff specialist training on, for example, a particular health condition.

How Do I Know That Carers Trust Thames Will Deliver a Quality Service?

All our area offices are registered with the CQC. You can view the latest reports here or request a copy from the office. 

Carers Trust Thames is a network partner of the largest carers’ charity in the UK, Carers Trust. They audit Carers Trust Thames regularly to make sure that we are delivering a high-quality service.

Can I Pay Your Care Support Workers Directly or Give Them Gifts?

All payments must be processed through Carers Trust Thames to avoid allegations of financial abuse and also protect you from the legal obligations of becoming an employer of staff yourself. Care support workers may accept small token gifts, such as a box of chocolates at Christmas, but must declare them to their manager. This is to protect both parties from allegations of improper conduct.

We conduct an annual client survey to gather general feedback and try to make improvements as a result of this.

Are There Any Other Sources of Support?

Carers Trust Thames is part of the Carers Trust Network.

PRIVACY NOTICE

Introduction

We, Carers Trust Thames are the ‘controllers’ of the information which we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collection, storage, use and destruction of that data.


This notice explains why and how we process your data, and explains the rights you have around your data, including the right to access it, and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.


Carers Trust Thames is a registered charity in England and Wales (1090631). Registered as a company limited by guarantee in England and Wales No. 04241362.


Our contact details are: Address: Unit 3 Stable Yard, Mount Mill Farm, Stratford Road, Wicken, MK19 6DG Email: info@carerstrustthames.org.uk Telephone number: 01908 260444


Our Data Protection Lead (DPL) is Stephen Sharples who you can contact at Unit 3 Stable Yard, Mount Mill Farm, Straford Road, Wicken, MK19 6DG or email ssharples@carerstrustthames.org.uk if you have any queries about this notice or anything related to data protection.


Personal data

‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you.

It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed. We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below.


We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances we may receive data about you from other people/organisations. We will explain when this might happen in this Notice.


Your data and how and why we process it

In general terms, we process your data in order to manage our relationship with you. Below lists more specific purposes for processing your data, and the legal basis for each type of processing.


Data processing

Carer/ cared-for data collected to fulfil contractual requirements to provide support, advice and care.

This includes special categories of data for contract monitoring purposes.


Legal Basis for Processing

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;


The data subject has given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or Member State law provide that the prohibition referred to in paragraph 1 may not be lifted by the data subject;


Data Processing

Employee data is processed for payroll, payment of tax, performance management and management of employee work.


Legal Basis for Processing

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;


Data Processing

Applicant data is processed in response to any application submitted in connection with any job vacancy.

Legal Basis for Processing

The data subject has given consent to the processing of his or her personal data for one or more specific purposes;


Data Processing

Volunteer data is processed in response to the data subjects specific volunteering role.

Legal Basis for Processing

The data subject has given consent to the processing of his or her personal data for one or more specific purposes;


At times, we may further process data which we have already collected. We will only do this if the new purpose for processing it further is compatible with the original purpose that the data was collected for. We will tell you about any further processing before carrying it out.


Personal data received from third parties


This is a list of your personal data that we may receive from other people or organisations.


Data:Personal Data for cared for and carers Source: Local Authority

Data:Personal data for applicants Source:Recruitment companies


Who we share your data with:

For some processing purposes we share your data with third parties. This is a list of the information we may share with external recipients, and for what purpose:

Recipients of your data Purpose for sharing

Sage Payroll For processing payroll

HMRC For processing of tax payments

Charity Log CRM system to process and store employee, volunteer, cared-for and carer data

Webroster For rostering cared-for and staff care calls

Smellie Savage IT provider with off site server storage for electronic files and documents



How we store your data

Your personal data is held in both hard copy and electronic formats. Electronic data, including emails, is stored in off-site servers which are located in the UK on our software suppliers’ servers.


How long we keep your data

Information about how long we process your data for can be found in our Retention Policy. For a copy of the retention policy, please email info@carerstrustthames.org.uk.


Some retention periods are based on legal requirements while others take into account practical needs to keep the data. Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete the data.


Cookies on our website

Cookies are small files which websites store on your computer and which contain various types of information about your visit to a website. They are not viruses or malicious software but they are generally aimed at providing you with a good experience when browsing a site by, for example, remembering your preferences so that you do not need to reset them every time you visit the website.

Cookies can record information about how you browse the internet. They can therefore be used by websites to advertise goods and services which, based on your browsing history, are similar to goods and services which you have previously searched online. This is why some users reject or delete cookies.

Cookies normally expire after a length of time which can vary from a few minutes to more than a year. Some cookies are ‘session cookies’ which are deleted when you close your internet browser or after a period of inactivity. Others are ‘persistent cookies’ which remain on your computer until their expiration date.

We do not store cookies on your computer without your consent, unless they have the sole purpose of carrying out the transmission of communications or they are strictly necessary for providing an online service.

You may restrict or block cookies which are set by any website through your browser settings. Your browser settings also allow you to clear your browsing history and delete cookies. Information about how you can do this can be found on this link https://ico.org.uk/for-the-public/online/cookies. Mobile devices may have their own settings and you need to refer to the manual of the device. Please note that restricting or disabling cookies may impact the functioning of parts of our website.



Your rights as a data subject

As a data subject, you have the following rights in relation to your personal data processed by us:


• To be informed about how your data is handled;

• To gain access to your personal data;

• To have errors or inaccuracies in your data changed;

• To have your personal data erased, in limited circumstances;

• To object to the processing of your personal data for marketing purposes or when the processing is based on the public interest or other legitimate interests;

• To restrict the processing of your personal data, in limited circumstances;

• To obtain a copy of some of your data in a commonly used electronic form, in limited circumstances;

• Rights around how you are affected by any profiling or automated decisions.



Withdrawing consent

If we are relying on your consent to process your data, you may withdraw your consent at any time.



Complaints to the Information Commissioner

You have a right to complain to the Information Commissioner's Office ICO) about the way in which we process your personal data. You can make a complaint on the ICO’s website https://ico.org.uk/.



Exercising your rights, queries and complaints

For more information on your rights, if you wish to exercise any right or for any queries you may have or if you wish to make a complaint, please contact our Data Protection Lead: Stephen Sharples: Email: ssharples@carerstrustthames.org.uk

CONTACT our care charity in High Wycombe, Buckinghamshire, for more information about what we do.