Take a look at our list of FAQs below.
Carers Trust Thames is a charity that works from three area offices: North Bucks and Milton Keynes, Central and South Bucks, and Hillingdon/West London.
Carers Trust Thames operates only for its charitable objective – to relieve the stresses experienced by carers, and children and adults who have care needs as a result of disability, illness, or age. It is governed by a board of trustees who work on a voluntary basis.
Any ‘surplus’ income is invested back into services, such as providing free care to people in need.
Carers Trust Thames receives income from local authority grants and social services funding, health commissioners, from individuals with direct payments/personal budgets and people who fund their own care privately. We are also fortunate to receive grant funding from various organisations from time to time as well as generous donations from individuals, and are the joint beneficiaries of a community shop in Kingston, Milton Keynes.
Carers Trust Thames is not a nursing or medical service, and there are services that we are unable to provide. We can discuss your particular requirements with you, and work out if we can meet your needs properly. This may include offering our staff specialist training on, for example, a particular health condition.
All our area offices are registered with the CQC. You can view the latest reports here or request a copy from the office.
Carers Trust Thames is a network partner of the largest carers’ charity in the UK, Carers Trust. They audit Carers Trust Thames regularly to make sure that we are delivering a high-quality service.
All payments must be processed through Carers Trust Thames to avoid allegations of financial abuse and also protect you from the legal obligations of becoming an employer of staff yourself. Care support workers may accept small token gifts, such as a box of chocolates at Christmas, but must declare them to their manager. This is to protect both parties from allegations of improper conduct.
We conduct an annual client survey to gather general feedback and try to make improvements as a result of this.
Carers Trust Thames is part of the Carers Trust Network.