In the past, support for carers in Hillingdon has been delivered by a number of different organisations, all operating independently of each other. This caused some carers to miss out on the most appropriate source(s) of support.
Each agency had its own separate registration and assessment processes, which created difficulty for carers in finding the right support and caused them to have to repeat their story more than once. The previous arrangements sometimes resulted in time wasted and duplication of services. In turn, this resulted in a poor use of resources. The lack of an integrated service also meant that essential services were not always provided.
Hillingdon Carers Partnership changes all that.
By working closely together, the five organisations will improve carers’ experience of help, advice, and support by:
• Creating a Single Point of Access
A new carer who contacts any of the individual organisations will be able to access the full range of carer support services by making that one call.
• Providing Better Information
When registering, a new carer will receive a single carer information pack. Packs will contain details of the whole range of support services available from all the partner organisations.
• Seamless Transition
Carers can move between services according to their support needs. There will be no need for reassessment, as with your permission, we will share your information with the most appropriate service provided by members of the partnership.
• Preventing Waste
We will coordinate service delivery and ensure that there is no duplication, thus using resources more efficiently.
• Sharing Learning and Expertise
We will develop cooperation and learning amongst staff across partner organisations, which in turn will improve services for carers.
• Finding Carers
We will work together to try to reach all the carers in the borough that either don’t recognise themselves as carers or who do not know about the support they are entitled to.
• Consultation Report
Hillingdon Carers Partnership has been consulting with local carers over the last year to find out what they want from carer services. Thank you to everyone who contributed or helped to collect feedback. Here is the summary feedback report, which the partnership will now use to develop our services going forward.
We are pleased that Hestia, a London-based charity, has chosen Carers Trust Thames as a subcontractor on the Hounslow LIFE Support service. Carers Trust Thames is continuing to deliver carers’ short breaks under this contract, to provide Hounslow’s unpaid carers with much-needed respite.
Carers Trust Thames has been providing carers’ short breaks in Hounslow since August 2014 and are delighted that we will continue to provide a similar service for 4 years from January 2017.
Carers Trust Thames is very grateful to the many funders and individual donors who support our work. Currently the charity is being supported by:
Carers Trust Thames has been awarded the annual grant again of £135,000. in 2017/18.
This organisation granted us £5,000 to give us a helping hand.
• Whalley White Charitable Trust
The trust awarded us £10,000 to help people with learning disabilities learn new skills to increase their independence, which is recognised as our Learn To Trust Yourself project.
Carers Trust Thames also maintains a free care fund, funded by charitable donations and community fundraising. From this fund, we provide care for people in need, as well as activities that have a social benefit to carers and people with care needs. We have particular funds available in Aylesbury and the Chalfont areas.